Skip to content
港險通Hong Kong Insurance Connect
Ask a broker

Information, not advice; we refer to a licensed Hong Kong broker.

Zurich Life Insurance (Hong Kong) Limited

Last checked

7 recorded products: 2 Critical illness, 2 Other, 1 Participating savings, 2 Term life. Published currencies: HKD/USD. Fulfillment-ratio data is available through reporting year 2025. Catalogue counts are not the insurer’s full range. Product names are ordered A–Z; currency options belong to individual plans. Source checked : Source

All published facts

Company facts

Authorisation
Check the IA public register for this legal entity's current authorisation and classes of business.Checked:
Complaint routes

Raise a complaint with the insurer. The Insurance Complaints Bureau and Insurance Authority handle matters within their respective remits; check eligibility and submission requirements on their websites. The IA does not adjudicate claims or order compensation.

At a glance

Products in our database
7
Product category
2 Critical illness, 2 Other, 1 Participating savings, 2 Term life
VHIS records in our snapshot
0
Ask a brokerFulfillment ratios
Claims and receiving payments

Information only, not advice. Insurer procedures do not promise cover or payment. Check the policy and benefit-specific form. Mainland visitors must sign in Hong Kong.

Claiming from overseas

Medical / VHIS
Steps
Complete the relevant claim form, attach the required evidence and submit; the claims handler may request more documents.Official page / form · Checked:
Required documents
not published in the reviewed sources
Deadlines / notification
not published in the reviewed sources
Submission channels
e-form for new claims/extra evidence; other claims by post (address below). Claims help: +852 2535 3502.Official page / form · Checked:
Overseas claims / servicing
not published in the reviewed sources
Payment methods
not published in the reviewed sources
Assessment / payment timing
Acknowledgement SMS within two working days after registration; this is not a settlement or bank-credit deadline.Official page / form · Checked:

Sources reviewed / access attempted

Critical illness
Steps
Complete the relevant claim form, attach the required evidence and submit; the claims handler may request more documents.Official page / form · Checked:
Required documents
Claim form, physician statement, medical evidence, certified ID/passport, policy, bank proof for transfers and applicable tax forms.Official page / form · Checked: Official page / form · Checked:
Deadlines / notification
not published in the reviewed sources
Submission channels
e-form for new claims/extra evidence; other claims by post (address below). Claims help: +852 2535 3502.Official page / form · Checked:
Overseas claims / servicing
Bank in insured/assignee residence region only; no cross-border payment. Bank details, IBAN/SWIFT required; not overseas cover.Official page / form · Checked:
Payment methods
HK/Mainland residents: local transfer or default HKD cheque; sole claimant needs sole account. Eligible overseas transfer available.Official page / form · Checked:
Assessment / payment timing
Acknowledgement SMS within two working days after registration; this is not a settlement or bank-credit deadline.Official page / form · Checked:

Sources reviewed / access attempted

Life / death
Steps
Complete the relevant claim form, attach the required evidence and submit; the claims handler may request more documents.Official page / form · Checked:
Required documents
Death form/certificate, IDs, medical authority, policy/loss declaration, address/relationship proof; estate, tax and bank evidence.Official page / form · Checked: Official page / form · Checked:
Deadlines / notification
not published in the reviewed sources
Submission channels
e-form for new claims/extra evidence; other claims by post (address below). Claims help: +852 2535 3502.Official page / form · Checked:
Overseas claims / servicing
Bank in beneficiary/assignee residence region only; no cross-border payment. Bank details, IBAN/SWIFT required; not overseas cover.Official page / form · Checked:
Payment methods
HK/Mainland residents: local transfer or default HKD cheque; sole claimant needs sole account. Eligible overseas transfer available.Official page / form · Checked:
Assessment / payment timing
Acknowledgement SMS within two working days after registration; this is not a settlement or bank-credit deadline.Official page / form · Checked:

Sources reviewed / access attempted

Savings surrender / withdrawal
Steps
Use the policy encashment form for maturity/surrender/withdrawal.Official page / form · Checked:
Required documents
Signed form, certified permanent HKID, valid passport for foreign nationals and bank account proof; complete the form’s tax information.Official page / form · Checked:
Deadlines / notification
not published in the reviewed sources
Submission channels
Follow the services page’s online/mail designation; requests requiring originals go by post. Assistance: +852 2968 2383.Official page / form · Checked:
Overseas claims / servicing
Bank in policyholder/assignee residence region only; no cross-border payment. Supply bank name, account, address and SWIFT BIC.Official page / form · Checked:
Payment methods
Designated local bank account for Hong Kong/Mainland residents, or an eligible overseas bank account.Official page / form · Checked:
Assessment / payment timing
Maturity encashment is processed after maturity; no fixed processing-day count is stated.Official page / form · Checked:

Sources reviewed / access attempted

Annuity
Steps
Use Request for retirement income/regular withdrawal for eligible policies.Official page / form · Checked:
Required documents
Signed form, certified permanent HKID, valid passport for foreign nationals and bank account proof; complete the form’s tax information.Official page / form · Checked:
Deadlines / notification
not published in the reviewed sources
Submission channels
Follow the services page’s online/mail designation; requests requiring originals go by post. Assistance: +852 2968 2383.Official page / form · Checked:
Overseas claims / servicing
Bank in policyholder/assignee residence region only; no cross-border payment. Supply bank name, account, address and SWIFT BIC.Official page / form · Checked:
Payment methods
Designated local bank account for Hong Kong/Mainland residents, or an eligible overseas bank account.Official page / form · Checked:
Assessment / payment timing
Regular withdrawal takes effect next month after receipt and acceptance; this is not a bank-credit deadline.Official page / form · Checked:

Sources reviewed / access attempted

Complaint / appeal

Ask the insurer to review the decision first. Use its complaint channel below if unresolved.

Insurer complaint / contact route · Checked:

ICB handles eligible personal insurance monetary disputes with member insurers; IA handles conduct complaints and cannot order a claim payment.

For ICB: submit a written complaint with the policy and application, claim form, supporting evidence and insurer’s final written decision.

Product category (4)
Products in our database (7)
Critical illness

Critical illness

Other

Other

Participating savings

Participating savings

Term life

Term life

Comparison groups

Comparison groups

Appears in collected lists
Current certification versions
0
Historical product / premium versions
0

Counts are versions, not plan families. Current records may be renewal-only or unavailable; no eligibility or sales status inferred.

Sources & verification dates

Sources & verification dates

Checked:

  1. Fulfillment ratios 2025

    Source date: Not confirmed / Page: 2

  2. Fulfillment ratios 2025

    Source date: Not confirmed / Page: 2

Checked:

  1. Zurich Life — published legal issuer name

    Source date: Not confirmed

  2. Zurich Life — published legal issuer name

    Source date: Not confirmed

  3. Zurich Life — published legal issuer name

    Source date: Not confirmed

  4. Swiss Care Critical Illness Insurance Plan — public brochure

    Source date: Not confirmed / Page: 14

  5. Swiss Fortune (Premier) Universal Life Insurance Plan — public brochure

    Source date: Not confirmed / Page: 12

  6. Swiss Fortune Universal Life Insurance Plan — public brochure

    Source date: Not confirmed / Page: 12

  7. Swiss Prime Savings Insurance Plan — public brochure

    Source date: Not confirmed / Page: 11

  8. Swiss Protect Term Insurance Plan — official product page (en)

    Source date: Not confirmed

  9. Zurich Care Critical Illness Insurance Plan — official product page (en)

    Source date: Not confirmed

  10. Zurich Term Life Insurance Plan — public brochure

    Source date: Not confirmed / Page: 1

  11. Company facts

    Source date: Not confirmed

  12. Company facts

    Source date: Not confirmed

  13. Company facts

    Source date: Not confirmed

  14. Company facts

    Source date: Not confirmed

  15. Claims and receiving payments

    Source date: Not confirmed

  16. Claims and receiving payments

    Source date: Not confirmed

  17. Claims and receiving payments

    Source date: Not confirmed

  18. Claims and receiving payments

    Source date: Not confirmed

  19. Claims and receiving payments

    Source date: Not confirmed

  20. Claims and receiving payments

    Source date: Not confirmed

  21. Claims and receiving payments

    Source date: Not confirmed

  22. Claims and receiving payments

    Source date: Not confirmed