FlexiRetire Annuity Plan

Benefit term: Until the annuity period ends / Ends after selected income period: 10, 15 or 20 years, or to age 100.Public source · Checked: 12 Oct 2026

Recorded features: Monthly income with guaranteed and non-guaranteed components / Choice of accumulation and income periods / Simplified underwriting, subject to limits and rider selectionPublic source · Checked: 12 Oct 2026Public source · Checked: 12 Oct 2026

Premium payment terms: 5 years / 10 years / 15 years / 20 yearsPublic source · Checked: 12 Oct 2026

Monthly income with guaranteed and non-guaranteed componentsPublic source · Checked: 12 Oct 2026Public source · Checked: 12 Oct 2026

Early termination may return substantially less than the premiums paid.Public source · Checked: 13 Oct 2026

The insurer must receive your signed written cancellation request within 21 calendar days after delivery of the policy or cooling-off notice to you or your representative, whichever is earlier. Premiums and levy are refunded only if no policy payment has been made before the request.Public source · Checked: 13 Oct 2026

Insurer claims guide · Annuity

Annuity — Required documents: Policy Value Payout Method changes receipt instructions for policy value payouts; a new bank account needs proof.Public source · Checked: 13 Oct 2026

Annuity — Payment methods: Policy value payout form offers FPS / local owner-account transfer or cheque; confirm the applicable annuity instruction.Public source · Checked: 13 Oct 2026

Annuity — Assessment / payment timing: Foresight and FlexiRetire publish monthly annuity / income during the selected period; the form does not specify bank-credit dates.Public source · Checked: 13 Oct 2026Public source · Checked: 13 Oct 2026

Policy servicing from abroad: if the My Sun Life HK app is unavailable overseas or in mainland China, view policy details via its web version.Public source · Checked: 13 Oct 2026

The page does not confirm that every policy change is available from abroad.Public source · Checked: 13 Oct 2026

1. First contact the insurer through its published complaint channel; retain its written reply.Public source · Checked: 12 Oct 2026

2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked: 13 Oct 2026

3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked: 13 Oct 2026

ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked: 13 Oct 2026