太平吉祥意外保

Benefit term: To age 75Public source · Checked: 12 Oct 2026

Recorded features: Accidental death benefit / Accidental dismemberment benefit / Permanent total disability benefit, subject to conditionsPublic source · Checked: 12 Oct 2026

Premium payment terms: Renewable / Yearly renewal; premiums are not guaranteed.Public source · Checked: 12 Oct 2026

Insurer claims guide · Accident

Accident — Steps: Insured / claimant completes Part I, obtains doctor’s Part II and submits the checklist evidence.Public source · Checked: 13 Oct 2026

Accident — Required documents: Original Part I, doctor’s Part II, receipts and medical evidence in Section 7; ID copies if not previously submitted.Public source · Checked: 13 Oct 2026

Accident — Deadlines / notification: Submit all claim documents within 90 days of discharge / treatment.Public source · Checked: 13 Oct 2026

Accident — Submission channels: Intermediary or post to Claims, Customer Service Centre, 7/F China Taiping Tower Phase I, 8 Sunning Road, Causeway Bay.Public source · Checked: 13 Oct 2026

Accident — Payment methods: Registered e-Bankin; FPS to owner’s HK account up to HKD100,000/policy/day; otherwise cheque. Confirm currency: notes differ.Public source · Checked: 13 Oct 2026

1. First contact the insurer through its published complaint channel; retain its written reply. The insurer complaint page is linked; its current channel details have not been verified.Public source · Checked: 12 Oct 2026

2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked: 13 Oct 2026

3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked: 13 Oct 2026

ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked: 13 Oct 2026