Bonus Power Life Insurance Plan 2 (Enhanced Protection)

Benefit term: Whole lifePublic source · Checked: 13 Oct 2026

Recorded features: Death benefit payable to the designated beneficiary.Public source · Checked: 13 Oct 2026

Premium payment terms: 5 years / 12 years / 18 yearsPublic source · Checked: 13 Oct 2026

Early surrender may return considerably less than total premiums paid.Public source · Checked: 13 Oct 2026

Insurer claims guide · Life / death

Life / death — Steps: Prepare documents, submit, await notification, then receive approved payment.Public source · Checked: 13 Oct 2026

Life / death — Required documents: Claimant ID, death certificate, original policy or loss declaration and other items in the death checklist.Public source · Checked: 13 Oct 2026Public source · Checked: 13 Oct 2026

Life / death — Deadlines / notification: Submit the form and supporting documents within 90 days of the insured’s death.Public source · Checked: 13 Oct 2026

Life / death — Submission channels: Financial planner / intermediary, or post to Customer Service Centre, 12/F AIA Tower, 183 Electric Road, North Point.Public source · Checked: 13 Oct 2026

Life / death — Overseas claims / servicing: Overseas death: follow the country-specific certified-document checklist; bring originals for verification where required.Public source · Checked: 13 Oct 2026

Life / death — Payment methods: Approved claims use the chosen payment method; the death page does not list the available methods.Public source · Checked: 13 Oct 2026

1. First contact the insurer through its published complaint channel; retain its written reply.Public source · Checked: 12 Oct 2026

2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked: 13 Oct 2026

3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked: 13 Oct 2026

ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked: 13 Oct 2026