How do I cancel during the cooling-off period?

These cancellation checks may suit a policyholder reviewing a recently delivered policy within the applicable cooling-off rules. They may not suit a later surrender request or an assumption that every refund equals all premiums paid.

These are general situations, not personal advice. A licensed Hong Kong broker compares options individually in a free consultation; separate tax or legal questions need appropriately qualified advice.

Newcomer situation hub

The IA describes the period by delivery of the policy or cooling-off notice to the policyholder or nominated representative, whichever is earlier. It is 21 calendar days immediately following that delivery date, not a count of working days from when you later read the policy. Keep both delivery records and ask the insurer to confirm the deadline. [C1, C2]

Read the cooling-off notice for the insurer’s written-notice method, signature requirements and recipient. GL29 allows insurers to specify how written notice is given, including email where provided. Ask for acknowledgement and retain proof of delivery before the deadline. A conversation with an intermediary is not evidence that the insurer received your required notice. [C1]

Check the applicable policy and GL29 wording. Refunds may be subject to a market value adjustment where applicable; GL29 also states that no refund can be made if a claim payment was made before the cancellation request. Ask the insurer for its written calculation rather than assuming a universal net refund or processing time. [C1, C3]

Send the insurer the delivery and submission evidence and request a written explanation. Ask it to distinguish cooling-off cancellation from ordinary surrender and identify the amount under each applicable route. The consumer FAQ warns about early-surrender costs. This page does not establish an extension, complaint outcome or right to a late refund. [C3]

Are these working days?

No. The stated period is 21 calendar days. [C1]

Does my reading date start the period?

Use the relevant earlier delivery date, not a later reading date. [C1, C2]

Can I assume an email is accepted?

Check the insurer’s notice for its permitted written route. [C1]

Should I keep submission proof?

Keep the notice, delivery records and insurer acknowledgement.

Is the refund always unchanged?

Check applicable market value adjustment and prior claim-payment conditions. [C1, C3]

Does this page set the refund timetable?

No. Request the insurer’s written processing arrangements.

Can the referrer cancel for me through this form?

No. Contact the insurer through its stated cancellation channel.

When does a savings policy break even? What documents should I bring to sign in Hong Kong? Country guides Trust checks Historical fulfillment ratios Life-stage hub Ask a general process question.

We provide information and referrals to a licensed Hong Kong broker; regulated advice and arrangements belong with that broker. Mainland visitors must sign in Hong Kong. Do not send identity, tax or medical documents through the general enquiry form. [X1]

Use the Hong Kong policy’s cooling-off notice and the applicable IA guideline, rather than a search answer about UK cover. Check the delivery dates and the insurer’s cancellation instructions before acting. [C1]

Related questions checked on 15 Oct 2026.