SunFortune

Benefit term: To age 100Public source · Checked: 12 Oct 2026

Recorded features: Single contribution; no subsequent lump-sum contribution / Investment-linked policy value / Death benefit of 105% of policy value, subject to continuation optionPublic source · Checked: 12 Oct 2026

Premium payment terms: Single premiumPublic source · Checked: 12 Oct 2026

Minimum premium & basis: USD 4,000 / Single premiumPublic source · Checked: 12 Oct 2026

Signed written cancellation must reach the insurer within 21 calendar days after delivery of the policy or cooling-off notice, whichever is earlier. Single contribution is refunded subject to downward market value adjustment; levy is refunded without adjustment. No refund if a policy payment was made before cancellation.Public source · Checked: 13 Oct 2026Public source · Checked: 13 Oct 2026

Insurer claims guide

Policy servicing from abroad: if the My Sun Life HK app is unavailable overseas or in mainland China, view policy details via its web version.Public source · Checked: 13 Oct 2026

The page does not confirm that every policy change is available from abroad.Public source · Checked: 13 Oct 2026

1. First contact the insurer through its published complaint channel; retain its written reply.Public source · Checked: 12 Oct 2026

2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked: 13 Oct 2026

3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked: 13 Oct 2026

ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked: 13 Oct 2026