Sportsman 1.0

The form specifies an excess of HK$250 each for golfing equipment and personal effects; it does not provide a full benefit schedule.Public source · Checked: 15 Oct 2026

The proposal form states an annual premium of HK$600 per insured person, subject to the statutory levy.Public source · Checked: 15 Oct 2026

Insurer claims guide · Accident

Accident — Steps: Enter policy, contact, claim and bank details, upload documents and submit; use the tracking number for status enquiries.Public source · Checked: 13 Oct 2026

Accident — Required documents: Prepare the policy number and the relevant personal accident supporting documents listed on the claims page.Public source · Checked: 13 Oct 2026

Accident — Submission channels: EASY Claims online or completed paper form by post to Claims Department, 9/F, 1111 King’s Road, Taikoo Shing.Public source · Checked: 13 Oct 2026

Accident — Payment methods: Approved online claims are paid directly into the supplied bank account.Public source · Checked: 13 Oct 2026

Accident — Deadlines / notification: The postal instructions require the form and documents within 30 days of the accident.Public source · Checked: 13 Oct 2026

1. First contact the insurer through its published complaint channel; retain its written reply.Public source · Checked: 13 Oct 2026

2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked: 13 Oct 2026

3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked: 13 Oct 2026

ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked: 13 Oct 2026