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Universal Life

Last checked

At a glance

Insurer
Manulife (International) Limited
Product category
Whole life
  • A death benefit is payable on the insured’s death, subject to the policy’s calculation and conditions.
Product enquiry via a licensed Hong Kong brokerCompare with similar plans

Decision sheet

8 of 13 known · 5 not published
What it pays and when

Recorded features: A death benefit is payable on the insured’s death, subject to the policy’s calculation and conditions.Public source · Checked:

A death benefit is payable on the insured’s death, subject to the policy’s calculation and conditions.Public source · Checked:

Benefit limits
not publishedDocuments checkedPublic source · Checked:
Premium and payment term
not publishedDocuments checkedPublic source · Checked:
How premiums can change

Flexible premiums apply; current crediting and policy-loan rates are declared by the insurer from time to time.Public source · Checked:

Guaranteed / non-guaranteed

Guaranteed crediting interest rate: 2.00% per year; rate-lock conditions and policy charges also apply.Public source · Checked:

Waiting periods
not publishedDocuments checkedPublic source · Checked:
Main exclusions

Suicide or intentional self-inflicted injury is restricted by the applicable benefit exclusions; scope and exceptions differ by benefit.Public source · Checked:

Surrender / cancellation

Early surrender may return substantially less than premiums paid.Public source · Checked:

Cooling-off

For Hong Kong policies, signed cancellation must reach the insurer within 21 days of policy or cooling-off notice delivery, whichever is earlier; refund conditions apply.Public source · Checked:

Riders
not publishedDocuments checkedPublic source · Checked:
Claims steps

Insurer claims guide · Life / death

Life / death — Steps: Beneficiary submits the Proof of Death claimant statement and relevant evidence.Public source · Checked: Public source · Checked:

Life / death — Submission channels: Death claims: in person at the customer service centre or by mail; not through the medical eClaims service.Public source · Checked:

Life / death — Overseas claims / servicing: The FAQ says overseas death uses broadly the same procedure but documents may differ; consult the death checklist.Public source · Checked:

Life / death — Payment methods: Chosen form instruction; preset electronic method if applicable, or cheque via advisor if the chosen method cannot be used.Public source · Checked:

Life / death — Assessment / payment timing: Generally 5–10 working days after all required documents arrive for a result / progress update; actual time varies.Public source · Checked:

Policy servicing from abroad
not publishedDocuments checkedPublic source · Checked:
Complaints and dispute routes

1. First contact the insurer through its published complaint channel; retain its written reply.Public source · Checked:

2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked:

3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked:

ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked:

Known means some sourced information is available, not complete terms. Missing details are not evidence of no cover or no restriction.

Questions to ask before buying

Questions to ask before buying (8)

Ask the insurer or a licensed Hong Kong broker. These questions do not imply that cover or restrictions exist.

  1. What benefit limits apply?
  2. How much is the premium, and how long must I pay it?
  3. What waiting periods apply?
  4. Which riders are available, and what are their costs and terms?
  5. How can I service the policy from abroad, and what restrictions apply?
  6. Can you provide the key facts statement and policy provisions for this product?
  7. What is the cooling-off period, and how do I cancel during it?
  8. Which benefits and values are guaranteed, and which are not?
How the value of this kind of plan works

How the value of this kind of plan works

Read this before any illustration. It describes these plans in general; the policy contract decides.

Guaranteed part
Guaranteed cash value is specified in the contract. Early values are usually low; non-guaranteed values may change.
Non-guaranteed part
Dividends and bonuses depend on the insurer’s results and can be cut. Fulfillment ratios show past payouts.
Stopping early
Early surrender usually returns less than premiums paid. The break-even year depends on the individual illustration.
Currency
Values are paid in the policy currency. If you spend in another currency, exchange rates can add to or erase the return.
Belongs to

Belongs to

Similar products share a type, currency and premium term band. Clusters describe published features, not suitability or ranking.

More product information from this insurer:

Whole-in-One Prime 3

Goals and audience categories described by product type

Insurers (12)
Comparison groups

Comparison groups

All published facts

All published facts

FieldRecorded information
Product category

Whole life

Source 1
Recorded features

A death benefit is payable on the insured’s death, subject to the policy’s calculation and conditions.

Source 2
Names in other languages
English
Universal Life
繁體中文
Not confirmed
简体中文
Not confirmed

Verified names follow insurer labels. Unconfirmed translations use English for navigation.

Sources & verification dates

Sources & verification dates

Checked:

  1. Universal Life — brochure

    Source date: Not confirmed / Page: 2

  2. Universal Life — brochure

    Source date: Not confirmed / Page: 4

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