Bupa Safe Critical Illness

Insurer claims guide · Critical illness

Critical illness — Steps: Submit the CI form and documents, then ask your doctor to complete Bupa’s physician statement.Public source · Checked: 13 Oct 2026

Critical illness — Required documents: Medical, imaging, laboratory/pathology reports, medical certificates and discharge slip; police report for relevant accidents.Public source · Checked: 13 Oct 2026

Critical illness — Deadlines / notification: Within 90 days of diagnosis; Additional Cancer Benefit has separate document periods in the Membership Guide.Public source · Checked: 13 Oct 2026

Critical illness — Submission channels: Mail the completed form and documents to Bupa Claims Department, 6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong.Public source · Checked: 13 Oct 2026

Critical illness — Payment methods: Safe/Supplementary CI: autopay; Critical Essential Care: cheque.Public source · Checked: 13 Oct 2026

Critical illness — Assessment / payment timing: Eligible payment arranged in 12 working days after receipt of the form and all required documents.Public source · Checked: 13 Oct 2026

1. First contact the insurer through its published complaint channel; retain its written reply.Public source · Checked: 13 Oct 2026

2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked: 13 Oct 2026

3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked: 13 Oct 2026

ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked: 13 Oct 2026