Bupa MyBasic VHIS Plan

Insurer claims guide · Medical / VHIS

Medical / VHIS — Steps: Pay first and claim, or arrange eligible cashless admission with pre-authorisation.Public source · Checked: 13 Oct 2026

Medical / VHIS — Required documents: Receipts, doctor slips, reports and hospital bills; doctor signs Part II. Additional diagnostic/referral documents may be needed.Public source · Checked: 13 Oct 2026

Medical / VHIS — Deadlines / notification: Hospital claims: within 90 calendar days after discharge. Allow at least 2 business days for required pre-authorisation.Public source · Checked: 13 Oct 2026

Medical / VHIS — Submission channels: myBupa in the Bupa HK app, or paper forms to Bupa Claims Department at 6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong.Public source · Checked: 13 Oct 2026

Medical / VHIS — Payment methods: Eligible cashless treatment uses the medical card, subject to pre-authorisation and scheme restrictions.Public source · Checked: 13 Oct 2026

Medical / VHIS — Assessment / payment timing: Online hospital claims usually take 5–7 business days after complete forms and documents arrive; this is processing time.Public source · Checked: 13 Oct 2026

1. First contact the insurer through its published complaint channel; retain its written reply.Public source · Checked: 13 Oct 2026

2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked: 13 Oct 2026

3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked: 13 Oct 2026

ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked: 13 Oct 2026

VHIS plan type: Standard PlanPublic source · Checked: 13 Oct 2026