Sage Diamond Whole Life Insurance Plan
Last checked
At a glance
- Insurer
- BOC Group Life Assurance Company Limited
- Product category
- Whole life
- Policy split, change-of-insured and death benefit settlement options, subject to conditions.
Decision sheet
4 of 13 known · 9 not published
- What it pays and when
Recorded features: Policy split, change-of-insured and death benefit settlement options, subject to conditions.Public source · Checked:
- Benefit limits
- not published
- Premium and payment term
- not published
- How premiums can change
- not published
- Guaranteed / non-guaranteed
- not published
- Waiting periods
- not published
- Main exclusions
- not published
- Surrender / cancellation
- not published
- Cooling-off
- not published
- Riders
- not published
- Claims steps
Insurer claims guide · Life / death
Life / death — Steps: Claimant completes Part I and obtains doctor’s Part II (waived for guaranteed-issue policies); submit documents.Public source · Checked:
Life / death — Required documents: Original death certificate and insured / beneficiary ID, relationship proof and applicable tax-residency certification.Public source · Checked:
Life / death — Submission channels: Customer service centre, Bank of China (Hong Kong) branch or post; originals may require in-person verification.Public source · Checked:
Life / death — Payment methods: FPS is expressly unavailable for death claims; see insurer instructions for autopay / cheque and the correct payee.Public source · Checked:
- Policy servicing from abroad
Policy servicing from abroad: BOC Life directs overseas customers to eService for policy information or its customer hotline.Public source · Checked:
eService supports designated policy changes, including contact details and premium payment method.Public source · Checked:
Registration requires a valid recorded mobile number for identity validation. Availability of every change from every country is not confirmed.Public source · Checked:
- Complaints and dispute routes
1. First contact the insurer through its published complaint channel; retain its written reply.Public source · Checked:
2. Insurance Authority: submit the signed complaint form with supporting documents by email, post or fax. It handles insurer/intermediary conduct; it cannot adjudicate claim disputes or order compensation. Eligible claim disputes can go directly to ICB; an IA referral requires the complainant’s consent.Public source · Checked:
3. Insurance Complaints Bureau: eligible monetary disputes under personal policies with member insurers, up to HK$1,500,000. A policyholder, beneficiary, insured or rightful claimant must file within six months of notification of the insurer’s final decision. Industrial, commercial and third-party insurance and cases undergoing or having completed litigation/arbitration are excluded. Non-claim complaints exclude service quality, underwriting decisions, investment performance and levels of fees, premiums, charges or interest. Similar rejected claims across policies are aggregated; periodic/long-tail claims use a five-year total.Public source · Checked:
ICB accepts written complaints by post, fax or email using its complaint form. Include policy and application documents, claim form, relevant evidence and the insurer’s final written decision; no reception counter service.Public source · Checked:
Known means some sourced information is available, not complete terms. Missing details are not evidence of no cover or no restriction.
Questions to ask before buying
Questions to ask before buying (10)
Ask the insurer or a licensed Hong Kong broker. These questions do not imply that cover or restrictions exist.
- What benefit limits apply?
- How much is the premium, and how long must I pay it?
- When and how can premiums change?
- What waiting periods apply?
- What exclusions apply?
- What are the cancellation terms and any surrender value or charges?
- Which riders are available, and what are their costs and terms?
- Can you provide the key facts statement and policy provisions for this product?
- What is the cooling-off period, and how do I cancel during it?
- Which benefits and values are guaranteed, and which are not?
How the value of this kind of plan works
How the value of this kind of plan works
Read this before any illustration. It describes these plans in general; the policy contract decides.
- Guaranteed part
- The guaranteed cash value is in the contract. It is usually low in the early years and is the only part you can rely on.
- Non-guaranteed part
- Dividends and bonuses depend on the insurer’s results and can be cut. Fulfillment ratios show past payouts.
- Stopping early
- Surrendering in the first years usually returns less than you paid. Find the break-even year in your own illustration first.
- Currency
- Values are paid in the policy currency. If you spend in another currency, exchange rates can add to or erase the return.
Belongs to
Belongs to
Similar products share a type, currency and premium term band. Clusters describe published features, not suitability or ranking.
Matching goals and segments (by product type)
Comparison groups
Comparison groups
All published facts
All published facts
| Field | Recorded information |
|---|---|
| Product category | Whole life |
| Recorded features | Policy split, change-of-insured and death benefit settlement options, subject to conditions. |
Names in other languages
- English
- Sage Diamond Whole Life Insurance Plan
- 繁體中文
- 睿鑽終身保險計劃
- 简体中文
- 睿钻终身保险计划
Verified names follow insurer labels. Unconfirmed translations use English for navigation.
Sources & verification dates
Sources & verification dates
- Sage Diamond Whole Life Insurance Plan — official product page
Source date: Not confirmed
Checked: - 睿鑽終身保險計劃 — official product page
Source date: Not confirmed
Checked: - 睿钻终身保险计划 — official product page
Source date: Not confirmed
Checked: