How do I find MPF benefits I have lost track of?
Hong Kong Insurance Connect: Use eMPF to locate forgotten MPF accounts. MPFA’s former personal-account and unclaimed-benefits enquiry service has closed. Check the account information before deciding what to do next. [C1] Checked on .
Checked on · Public sources; general information, not advice.
Which enquiry route is current?
MPFA now directs account-information enquiries to eMPF. Register and log in through the official platform route linked by MPFA; avoid relying on an old personal-account enquiry form or saved instructions for the retired service. The change covers the former personal-account and unclaimed-benefits enquiry service. [C1]
What if I have not registered for eMPF?
MPFA says members who have not registered can submit the prescribed paper form to eMPF to check account information. Use the current form linked from the official member page and follow its instructions. Ask eMPF about your circumstances before sending documents; this guide does not promise a particular remote identification method. [C2]
What should I reconcile when I find an account?
Compare the scheme, trustee and account identifiers with your annual benefit statements. Those statements record account movements, contributions, transfers and balances. Use them as a starting point for questions about an unfamiliar entry; an old statement is a dated record, not proof of the present value. [C3]
What if I am overseas or a record is unclear?
Start from the same official eMPF enquiry route and ask its support service about access or a record you cannot match. Prepare your old statements for that discussion. This page covers tracing only: it does not establish a right to withdraw, provide consolidation instructions or investigate employer arrears. [C1, C2]
What do readers ask?
Can I still use the old MPFA service?
It ceased operation on ; use the current eMPF route. [C1]
Can eMPF show accounts across schemes?
MPFA describes access to all your MPF accounts through the platform. [C1]
Is registration the only enquiry route?
MPFA also identifies a prescribed paper enquiry form for unregistered members. [C2]
Where do I send the current paper enquiry?
Follow the eMPF form’s instructions; MPFA directs this enquiry to eMPF. [C2]
Does an old balance prove today’s value?
No. An annual benefit statement records a particular reporting period. [C3]
Who handles platform access questions?
MPFA directs eMPF service enquiries to eMPF support. [C1]
Can I review transaction history as well?
Use the contribution, transfer and transaction information in your statements. [C3]
Where can I read more or ask a process question?
Moving countries with an insurance policy Savings-policy retirement withdrawals Country guides Trust checks Historical fulfillment ratios Life-stage hub Ask a general process question.
We provide information and referrals to a licensed Hong Kong broker; regulated advice and arrangements belong with that broker. Mainland visitors must sign in Hong Kong. Do not send identity, tax or medical documents through the general enquiry form. [C9]
Where are the sources?
Checked on . Public official sources; linked documents remain on their publishers’ sites.
-
[C1] MPFA — Enquiries: MPF account information and cessation of the former service. https://www.mpfa.org.hk/en/home/enquiries?target=personal-accounts
-
[C2] MPFA — Withdrawal Upon Retirement: account-information enquiry routes. https://www.mpfa.org.hk/en/mpf-system/withdrawal-of-mpf/withdrawal-of-mpf-upon-retirement
-
[C3] MPFA — Disclosure of Information: annual benefit statements. https://www.mpfa.org.hk/en/mpf-investment/investment-regulations-and-disclosure/disclosure-of-information
-
[C9] IA — Tips on buying insurance; mainland visitor signing requirements. https://education.ia.org.hk/en/faq.html
General information, not advice.